rsimek – Projects24.co

Description

Ability to drive the successful delivery of exceptional support to clients while maintaining a positive corporate culture and reinforcing the company’s vision.

A critical thinker, calm in stressful situations with well-developed people skills deep understanding of Customer Service Management CRM, Customer Experience or Customer Engagement related business processes. Ability to communicate complex issues in simple terms Client facing business development profile & gained worth experience in various the fields.

Skills

Project management

sales & services support

Quality management

Business development

Experience

Senior Sales & service client support associate

Accenture
01.02.05 - 01.01.07

• ACCENTURE INDIA PVT. LTD 2005 – 2007 Role :- SENIOR CUSTOMER SUPPORT ASSOCIATE independent, passionate and self-motivated Customer Success Associate for UK based client for Motor Insurance Sales & Services department Responsibilities Direct Sales & Services , Mentoring quality control / Service management /Team management/Monitor customer Needs/ Develop a success plan / cross sales . Achievement :- summit Award with in 6 months for highest sales & services.

IT services & support

IBM ITD GD
01.02.08 - 01.09.09

worked for US based client Johnson & Johnson IT Department (90% of service level shown) US client responsible for :- AS400 Password support Outlook ,IBM mainframe & Server support , VPN support. Responsibilities :- - Proficient Trouble shooter • Hardware-blue, black screen issues • LAN,VPN Remote access support • OUTLOOK ,Operating systems,Office2010 application support • Password support AS400 • Agile & IBM Server support expertise • Blackberry Support desk L1 • Exceptional telephone etiquette • Patient & diligent • Diverse PC knowledge • Quality Focused

Business development Manager

Fusion Pictures Pvt ltd.
01.02.09 - 01.02.11

In-charge for New Business and Business development/ Prepare a detailed business plan report, goals and objectives / workshops, trade shows, and seminars to keep up-to-date on changes/ Maintaining Report and team meeting/responsible for internal sales team, player attitude & ability to work quick & correct.  Understanding of Marketing & sales Life cycle process, ensure of finishing target before deadline.  Supply & chain management (internal team / vendor management)  Digital Marketing & consulting  Direct sales & CRM capabilities / customer service optimization strategies  negotiating and influencing/ Decision Maker  Business driven & fast achiever

Education

PGDCA

Kanpur university
01.02.96 - 01.02.97

Advance diploma in computer science application ,PGDCA DG College , Kanpur University (Apprentice in Database INGRES project “Terminal maintenance management “from IIT Kanpur / Intel Teach to future project for technical Education & Marketing

Masters Degree (5 years)

kanpur university
01.02.95 - 01.02.97

• Master’s Degree in Environment Geography ,Kanpur University India

Ceritifications & diploma

Various reputed Institutions
01.02.10 - 01.02.21

• Diploma in Business development management & Entrepreneur • Diploma in Operation Management • ISTQB IT Testing/ ITIL V3 IT support Certified (Technical) • Udemy Courses 2021: Building and Managing a High-Performing Sales Team / Certification in Strategic Planning Foundations • HP eLearning ( Certification in Social Media / Sales- forecasting & communication) Relevant coursework: Analytical Methods in Business, Business Communication, Project Management, Marketing Analytics • Diploma in Teaching Pre & Primary with specialization in teaching English (American TESOL)

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